Customer Help

Common purchase queries answered

Orders and Shipping

How long does it take for me to receive my order?

Once your order has been processed and shipped, you should receive your order within 72-96 hours. Please note, this is dependent on receiving location.

How do I create an account?

Click on homepage, in the top right corner you will click on ‘My Account’. From there, you will enter your email address and create a password, then click the ‘Sign up’ button. Follow the prompts to continue to create your account.

How do I change my shipping address?

If this is prior to placing an order, you will Click on ‘My Account’ and click on address. You will be able to edit your shipping and/or billing information. If this is after you have placed an order, you will need to contact customer support via the chat box on our website or email [email protected] and we will try our best to change your shipping address. Please note this is not a guarantee.

How do I track the status of my order?

If you placed an order under your account, you can go to ‘My Account’ and click on ‘Orders’. You will be able to see the status of your order. If you did not place it under your registered account, contact customer support via the chat box on our website or email [email protected].

Will you keep my credit card information on file?

You can add a payment method in your registered account to use for future purchases. Our customer support does not have access to your payment methods, they are only able to see how you paid for a placed order.

Do you charge sales tax?

For Nevada residents, Sales tax is applied to each item as you add to your cart.

Do you ship to my country?

We ship to the following countries:

Will my items come in one package?

On most occasions, your order will arrive in one package. The exception would be size or weight of an item that would require it to ship separately. Please note, you will only be charged for one shipping fee from Grrrl.

If you need to swap an item

Returns and Exchanges

What is your returns policy?

Our return policy is 45 days from the arrival of your order. All items need to be in original packaging with tags attached, free of lotion scents, deodorant stains, pet fur, and clean and unworn. You also will need to include your order number on the package. Once we receive them, they pass a quick quality check, we can get your return/exchange processed asap!

I received the wrong item

Reach out customer support via the chat box on our website or email [email protected] and our team will get your correct item sent to you, given they are still in stock.

My order arrived damaged

Reach out to customer support via the chat box on our website or email [email protected] and our team will send out a replacement, given they are still in stock.

Where should I mail my authorized return?

Please contact customer support via the chat box on our website or email [email protected]

How do I contact customer support?

Contact customer support via the chat box on our website or email [email protected]. For the quickest response, use the chat box on the website. This will take you to FaceBook Messenger.

What do I do if I entered an incorrect shipping address?

ontact customer support via the chat box on our website or email [email protected] and we will try our best to change your shipping address. Please note this is not a guarantee.

Can I change or cancel an order after I've submitted it?

You will need to contact customer support via the chat box on our website or email [email protected], as soon as possible and we will try our best to help you. Please note this is not a guarantee.

Can I pre-order an item that is sold out?

You can contact customer support via our website or email [email protected] to be added to the waitlist.

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Customer Help

Common purchase queries answered

Orders and Shipping

If you need to swap an item

Returns and Exchanges

GRRRL Ambassador Terms

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